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Inbound DM Auto-Responder

Inbound DM (/inbound-dm) is AutoDM's dedicated auto-responder for general incoming direct messages and Facebook Page Messenger inquiries.

1. What Inbound DM Does​

While regular Automations primarily respond to public comment triggers or specific content posts, Inbound DM monitors your direct inbox:

  • Greets new followers who reach out to your profile.
  • Instantly answers frequently asked questions (pricing, store links, hours) when you are away.
  • Automatically qualifies leads and delivers resources or product carousels directly inside chat.

2. Inbound DM Setup Guide​

Navigate to Inbound DM (/inbound-dm):

Step 1: Master Status Switch​

Use the master switch at the top to toggle Inbound DM between Enabled and Disabled.

Step 2: Trigger Condition​

Choose when Inbound DM should respond:

  1. Any Message (All DMs):
    • Responds to every incoming direct message received in your inbox, regardless of what the user says.
    • Recommended for general out-of-office auto-replies or automated welcome greetings.
  2. Only Specific Keywords:
    • Triggers only when the user's message contains specific trigger words.
    • Enter your keywords in the bubble input (e.g., price, order, help, link). Press Enter or type a comma to save.
    • Matching Rule: Choose between Contains keyword (flexible) or Exact match only (strict).
    • Smart Word Stemming & Plurals: When toggled on, automatically matches variations (e.g., prices and pricing for price).

Step 3: Selecting the Response Template​

Select the pre-built template from your library:

  • Standard Text DM: Delivers personalized text variations, links, and buttons.
  • Product Slider Carousel (Instagram only): Displays swipeable product cards with direct purchase buttons.

Step 4: Follow Gate Integration (Instagram Only)​

Toggle on Follow Gate if you want to require users to follow your Instagram account before receiving your main link or reply:

  • Non-followers receive your custom Follow Gate Prompt with a native "Check Again ✅" button.
  • When they tap "Check Again", AutoDM verifies their follow status and automatically unlocks the promised message.

Step 5: Auto-Pause Campaign Safety​

Prevent unexpected overruns or limit replies during time-sensitive promotions:

  • After N Replies (TRIGGERS): Pauses when a set number of messages have been sent (e.g., first 100 people).
  • After Time / Duration (TIME): Pauses after a set period (e.g., 24 hours, 3 days) or on a specific calendar deadline.
  • Whichever Comes First (BOTH).

3. Testing with Live Preview​

  • Use the sticky smartphone preview on the right (or tap the Live Preview tab on mobile) to inspect your reply bubble, follow gate prompt, and carousel cards before clicking Save Settings.